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BACK TO SENDER PACKAGES:

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Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped and your package is returned to us as undeliverable , we ask that you purchase the new shipping label so we can send the package back to you. Returned undeliverable packages are subject to our standard 1-2 business day processing time. To contact us you can fill our return form or contact us through WhatsApp: +351 968 169 499 our team will be happy to help you.

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WRONG ADDRESS:

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Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period. If you have made a mistake introducing your address on your order, if your order has not already been packed you may be able to update your details , please email us as soon as possible at www.irisjewelry.store@gmail.com">www.irisjewelry.store@gmail.com and we can correct the shipment address for you. Any additional charges for customs clearance must be covered by you as we have no control over these charges.

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