RETURN POLICY:
Sale or discounted items are final sale and ineligible for exchange. You have 24h from the date you received your order to exchange or return. Shipping fees and duties will not be refunded. Customers outside the US are responsible for taxes and duties. Products must be returned unworn in their original condition , with all tags attached and packaging in their original condition. Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued. Your refund will be confirmed by email, and if the package was returned in a re-saleable condition , funds will be returned to your original payment method. The customer is responsible for all shipping costs involved in the returning process. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
NOT WHAT YOU EXPECTED:
We're sorry if you didn't love your Iris Jewelry pieces. We gladly accepts returns within 24h of the delivery date. The customer is responsible for all shipping costs involved in the returning process , as well as the shipping fee which will be deducted from your refund. Customers outside the US are responsible for taxes and duties. Read 1) for additional information. To request a return please visit our contact form here: https://www.irisjewelry.store/contact-form You will need your email and order number to process this request.
WRONG PRODUCT OR SIZE:
If you received a product different from the one you ordered or the reason why you want to return is related with size or type of your chain or charm , you have 24h from the date you received your order to exchange or return ship the replacement size(s) to your address. Fill our https://www.irisjewelry.store/contact-form our team will be happy to help you. Read 1) for additional information.
COLOR CHANGES:
Oftentimes , gold jewelry can cause a blackening of the skin underneath it but there are several reasons that could be the cause.The pH levels of your skin can cause specific reactions between your skin and your jewelry. An acidic pH level will also be manifested through your skin, causing specific reactions with any jewelry that comes in direct contact with it , regardless of the purity of the gold. This is due to other environmental, chemical and biological factors , sulfur and amino acids found in perspiration will cause discolorations either on your skin (making it green or dark) or your jewelry. If your sweat has a highly acidic characteristic, chances are , the pieces you’re wearing will tarnish. However, green skin from wearing brass jewelry is not harmful nor is it a permanent stain , the green stains are easily removed with soap and water. In order to maintain your jewelry in perfect shape, visit our jewelry care page or purchase our jewelry clean + care kit.
TARNISHING WARRANTY:
All our items have a one year warranty starting from the day you received your order. The warranty is valid against defects of materials and/or workmanship. The warranty excludes coverage for tarnishing and/or physical or accidental incidents. In order to maintain your jewelry in perfect shape, visit our jewelry care page or purchase our jewelry clean + care kit.
BACK TO SENDER PACKAGES:
Occasionally packages are returned to us as undeliverable and when that happens we get in touch with our customers as soon as possible. When the carrier returns an undeliverable package to us , customer is responsible for all shipping costs involved in the returning process. Returned undeliverable packages are subject to our standard 1-2 business day processing time. Fill our return form our team will be happy to help you.
For any additional information, please email www.irisjewelry.store@gmail.com">www.irisjewelry.store@gmail.com